# Privacy Policy
**Effective Date:** June 14, 2026
## 1. Introduction
Welcome to ChatWave.
ChatWave is a business communication platform operated by BlackByte Technology ("Company", "we", "our", or "us"). We provide communication, customer engagement, automation, and messaging services, including integrations with the WhatsApp Business Platform.
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our website, products, and services.
By accessing or using ChatWave, you agree to the practices described in this Privacy Policy.
---
## 2. Information We Collect
### Account Information
When you register for ChatWave, we may collect:
* Name
* Mobile Number
* Email Address
* Business Name
### Communication Data
While using our services, we may process:
* WhatsApp phone numbers
* Message content
* Media files
* Message delivery information
* Communication metadata
### Technical Information
We may automatically collect:
* IP address
* Browser type
* Device information
* Operating system information
* Login activity
* Usage statistics
* Error logs
---
## 3. How We Use Information
We use information to:
* Provide and maintain our services
* Manage user accounts
* Facilitate WhatsApp Business messaging
* Improve platform functionality
* Provide customer support
* Monitor platform security
* Prevent fraud and misuse
* Comply with legal obligations
* Process payments and billing
---
## 4. WhatsApp Business Platform
ChatWave enables businesses to communicate using Meta's WhatsApp Business Platform.
By using WhatsApp-related services through ChatWave:
* You acknowledge that Meta may independently process information according to its own policies and terms.
* Your use of WhatsApp messaging services must comply with Meta's Business Messaging Policies, Platform Terms, and applicable laws.
* ChatWave acts as a technology service provider facilitating access to WhatsApp Business Platform services.
For additional information, please review Meta's privacy and platform policies.
---
## 5. Artificial Intelligence Services
ChatWave may utilize third-party artificial intelligence services through OpenRouter infrastructure, including Google Gemini models, to provide platform functionality and automation features.
Information submitted through such features may be processed by these service providers solely for delivering the requested functionality.
---
## 6. Data Sharing and Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
* Cloud infrastructure providers
* Payment processing providers
* Communication service providers
* Technology partners
* Legal and regulatory authorities when required by law
Information is shared only when necessary for providing services or complying with legal obligations.
---
## 7. Third-Party Service Providers
We may use trusted third-party service providers, including:
* Google Cloud Platform (Hosting Infrastructure)
* Razorpay (Payment Processing)
* OpenRouter (AI Infrastructure)
* Meta Platforms, Inc. (WhatsApp Business Platform)
These providers may process information solely for providing services on our behalf.
---
## 8. Data Retention
We retain information only for as long as necessary to provide services and comply with legal obligations.
### Retention Periods
| Data Type | Retention Period |
| ------------------- | ----------------------------- |
| WhatsApp Messages | 90 Days |
| Media Files | 90 Days |
| Account Information | Until Account Deletion |
| Payment Records | As required by applicable law |
After the applicable retention period, data may be deleted, anonymized, or archived where legally required.
---
## 9. Data Security
We implement reasonable technical and organizational security measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
These measures may include:
* Secure server infrastructure
* Access controls
* Authentication systems
* Monitoring and logging
* Security reviews and updates
While we strive to protect information, no method of transmission or storage can be guaranteed to be completely secure.
---
## 10. User Responsibilities
Users are responsible for:
* Maintaining account security
* Protecting login credentials
* Obtaining appropriate consent from their customers
* Complying with applicable laws and regulations
* Following Meta's messaging policies
* Ensuring lawful use of the platform
---
## 11. User Rights
Subject to applicable laws, users may have the right to:
* Access their information
* Correct inaccurate information
* Request deletion of information
* Restrict certain processing activities
* Object to processing activities
Requests may be submitted using the contact information provided below.
---
## 12. Account and Data Deletion
Users may request deletion of their account and associated personal information by:
* Sending an email to [support@chatwave.in](mailto:support@chatwave.in)
* Contacting the support team
After verification of ownership, the account deletion request will be processed and applicable data will be deleted within 30 days, unless retention is required by law.
---
## 13. Cookies and Similar Technologies
ChatWave may use cookies and similar technologies to:
* Maintain user sessions
* Improve website performance
* Enhance security
* Remember user preferences
Users may manage cookie settings through their browser preferences.
---
## 14. Children's Privacy
ChatWave services are intended only for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children.
---
## 15. International Data Transfers
Information may be processed and stored on infrastructure operated by service providers located in different jurisdictions.
Where applicable, reasonable safeguards are implemented to protect personal information.
---
## 16. Changes to this Privacy Policy
We may update this Privacy Policy periodically.
Any modifications will be posted on this page with an updated Effective Date. Continued use of the platform after such updates constitutes acceptance of the revised Privacy Policy.
---
## 17. Contact Information
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
**BlackByte Technology**
**Product Name:** ChatWave
**Website:** https://chatwave.in
**Email:** [support@chatwave.in](mailto:support@chatwave.in)
**Phone:** +91 9537127708
**Address:** Rajpardi, Jhagadia, Bharuch, Gujarat, India
---
## 18. Compliance Statement
ChatWave is committed to complying with applicable privacy, data protection, and platform requirements, including requirements associated with Meta's WhatsApp Business Platform.
Users remain responsible for ensuring that their use of ChatWave complies with all applicable laws, regulations, and messaging policies.